Frequently Asked Questions about our Rentals:
Q: Do you have late night drop offs?
A: We do not have late night drop offs. We require that a Tuff City employee is present to check you in, and to perform a thorough inspection of the equipment. We also want to ensure that you have had a great trip!
Q: Can you deliver the bike to my hotel?
A: We cannot deliver equipment to your hotel. We require that the renter, and if applicable, the passenger are present at the time of rental to fill out contracts. While you are at the shop we can outfit you with proper fitting riding gear, and make any adjustment to the bike so you can have the best experience possible.
Q: Do I need a special class of driver’s licence to ride your rental scooters?
A: You must posses a valid class 7(N) or class 5 driver’s licence to rent a scooter. Our scooters are considered a limited-speed motorcycle because they have an engine displacement of 50cc and a a maximum speed of 60 km/h.
Q: Is there a minimum rental time?
A: Yes, due to the paperwork required and our check-in and out process we go through with each scooter we require a minimum rental time of 1 hour and each subsequent hour can be added on.
Q: What about fuel, and what grade does it take?
A: When you receive the Scooter from us, it will have a full tank. Please return it the same way, with a full tank of gas so it is ready for the next person to ride. Our Scooters hold 5 liters of fuel and we ask to only premium fuel will be used with an Octane rating of at least 91.
Q: What time do you open and close?
A: We open at 9am and close at 5pm Tuesday to Saturday, closed Sunday + Monday.
Therefore we do not allow sooters to be picked up before 9:30am and they must be returned by 4:30pm. This gives staff a chance to inspect the Scooters and complete the proper paperwork. Outside of these hours and public holidays are by appointment only.
Q: Can two people ride on a scooter?
A: Yes, as long as your combined weight does not exceed 150kg (300 lbs).
Q: Damage Security / Credit Cards accepted?
A: For the purpose of Damage Deposit each Rental Unit MUST be secured with a credit card. The rental fees do not have to be paid for with the credit card, this is for Damage deposit only. We only accept VISA/Mastercard for Damage Deposits. The credit card must be present with Picture ID at the time of the rental. No exceptions allowed.
Q: Will you deliver the Scooters to us?
A: No, we are not able to offer this service.
Q: Do I pay at the time of pick-up or drop-off?
A: We require payment at the time of pick-up. If you require the Scooter for a longer period of time than orginally anticipated, the remainder of the balance can be paid upon the return of the unit. If you originally rented the Scooter based on an hourly rate and it approaches the day rate, we will gladly apply the best suiting rate for you.
Q: Do you charge for excess kilometers?
A: No, the Scooters have unlimited mileage.
Q: Do you have late night drop offs?
A: We do not have late night drop offs. We require that a Tuff City Powersports employee is present to check you in, and to perform a thorough inspection of the equipment. We also want to ensure that you’ve had a great trip! Therefore, please make sure that the Scooter(s) are returned to our shop by no later than 4:30 pm unless you have a 24hour rental.
Q: Are DOT helmets provided and included in the rental price?
A: Yes, we have a large selection of DOT approved helmets available and this is included in the rental price.
Q: Are there any restrictions on where I can go on the scooter?
A: The scooters are considered limited speed vehicles and reach a maximum speed of about 65km/hr, which means they are not permitted on highways. Also, scooters cannot be driven or parked on sidewalks or pathways, and we do not allow scooters or any of our vehicles to be used off-road. We ask that all of our scooters stay within the greater Nanaimo region and trips to Nanoose, Parkville, Victoria, etc are not undertaken.
Q: Can I drive a rental motorcycle or scooter off road?
A: Rental Scooters are NOT allowed to travel on off-paved roads, including logging roads. We place these restrictions so we can keep our equipment in the best possible condition. For more information, please visit our policies page.
Q: Do you offer discounts for groups?
A: Please contact the staff at Tuff City Powersports in advance if you are planning a group event, birthday parties or a corporate event, so that we can decide how to best serve you.
Q: Do you provide luggage cases/storage?
A: All of our Scooters come equipped with either factory luggage or high quality aftermarket luggage. Depending on the model there is some under-seat storage as well as rear-mounted luggage trunks. If you need to know the exact size of the luggage on the Scooter you are renting please ask at the time of booking. All luggage cases comes free of charge.
Q: How far will a scooter go on one tank of gas?
A: On average you should be able to travel at least 120km on a 5.0L tank of gas, however you should always carefully monitor your gas gauge. All Scooter will come with a full tank of gas and must be returned with a full tank of gas to avoid re-fueling fees.
Q: I have never ridden a scooter before, can I still rent?
A: Of course! The helpful and professional staff at Tuff City Powersports are happy to show you how. From controls to driving we make sure you’re comfortable with the scooter before we get you on the road!
Q: What should I bring?
A: The two most important things you will need to rent are a valid driver’s licence and a credit card. We recommend long sleeve pants and a shirt, with sturdy footwear. DOT approved helmets are provided free of charge. Outside of that a camera and a sense of adventure are always recommended!
Q: Where should I ride?
A: Check out our suggested routes page for trip and route ideas. Feel free to ask our staff if you need help planning a route for your trip.
Q: What should I wear while on a scooter?
A: We do not have any requirements on what you need to wear during a rental, although we do have some suggestions. In the summertime we recommend that you wear jeans or shorts, closed toed shoes and have a sweater along just in case. In spring or fall you should dress warm, we recommend that you bring along a warm waterproof jacket and gloves. DOT helmets must be worn at all times by both driver and passenger.